Shipping policy

Fetlock Windmills merchandise is made to order and fulfilled through Printful. We currently ship to Australia, the United States and the United Kingdom. Available destinations and delivery methods are confirmed at checkout.

Production before shipping

Please allow an estimated 2–5 business days for your merchandise to be produced before dispatch. Business days exclude weekends and public holidays. Production time is additional to shipping time.

Delivery estimates

Shipping time depends on the product, delivery address and fulfilment facility. As a general guide after dispatch:

  • Australia: approximately 2–14 business days.
  • United States: approximately 3–4 business days for domestic standard shipping.
  • United Kingdom: approximately 2 business days for items fulfilled locally in the UK.
  • Items dispatched internationally may take approximately 10–20 business days in transit, including orders to the destinations above.

These are estimates, not guaranteed arrival dates. Your order may be fulfilled overseas depending on stock and production capacity. Production demand, remote delivery locations, carrier delays, customs and weather can extend the timeframe. If you need an item for a particular date, contact us before ordering so we can check the current estimate.

Shipping charges & express options

Shipping charges and available delivery methods are shown at checkout before payment. The total depends on your destination and the items in your order. Where express delivery is offered, it speeds up shipping after dispatch; it does not remove the production period.

Separate parcels

Items may be produced at different facilities or shipped separately. Adult and youth tees in the same order may arrive in separate parcels, on different days, with separate tracking links. Checkout may combine shipping charges for these shipments. Please review the total shipping charge before paying.

Tracking & delivery address

When your order ships, a shipping confirmation email will provide tracking details where available. Tracking may take time to update after a label is created.

Please check your delivery address carefully before placing your order. If you notice an error, contact us promptly. Address changes may not be possible once an order is in production or dispatched. Additional costs or delays caused by an incorrect or incomplete address may apply, subject to applicable law.

Lost, damaged or delayed parcels

If your parcel is damaged, appears lost or has not arrived within its expected timeframe, email accounts@fetlockwindmills.com with your order number and any relevant tracking details or photos. We will investigate with the fulfilment and delivery providers and assist with the available remedy. Nothing in this policy limits your rights under applicable consumer law.