Refund policy

Fetlock Windmills merchandise is produced to order through our fulfilment partner.

Nothing in this policy excludes, restricts or modifies any rights available under applicable consumer law, including the Australian Consumer Law.

Faulty, damaged or incorrect items

If your item arrives faulty, damaged or incorrect, please contact accounts@fetlockwindmills.com with your order number, a description of the issue and clear photographs where appropriate.

We will assess the issue and provide an appropriate remedy, which may include a replacement, repair or refund, as required by applicable law.

Change-of-mind returns and sizing

Because merchandise is made to order, change-of-mind returns or exchanges may not be available unless required by applicable law or agreed by Fetlock Windmills in writing.

Customers should carefully review product descriptions, size guides and order details before completing payment.

Order cancellations

If you need to cancel an order, contact accounts@fetlockwindmills.com as soon as possible. Cancellation may not be possible once production or fulfilment has commenced.

Refunds

Approved refunds will generally be made to the original payment method where practicable. Processing time may depend on the payment provider and the customer’s financial institution.

Contact

Fetlock Windmills
Attention: Support
Email: accounts@fetlockwindmills.com